Frequently Asked Questions
If you have a question, please don’t hesitate to reach out via the Chat widget in the bottom right hand corner of the screen, or by email.
We are building out the below FAQs to help answer those questions that frequently come up so if you don’t find the answer below, please do let us know.
When you submit a job, the freelancer will analyse the brief and if they feel you have booked too much time, they will get in touch with you to let you know. We will then either offer you a refund, and you can re-book the correct slot, or we can discuss other work that can be done within the time allocated. The ongoing relationship for us is really important, and our transparency here is vital.
If the freelancer thinks you have not booked enough time when they receive the initial booking, they will contact you to let you know. You can then book in the additional time through the same system, or the freelancer will send you a separate link if less than 2 hours is needed.
If you are not happy with the work, please email firstname.lastname@example.org and let us know the detail. We will respond within 24 hours, and then open a case to review the work and send a formal response within 7 days.
Our client security is very important to us. And sharing passwords safely is vital for this. All of the Freelancers have a LastPass account where you can share your passwords with them. In order to share passwords on LastPass you need a Premium account which is free for the first month, and then $3 per month ongoing. You can use alternative password sharing systems however if our freelancer needs to set up an account in order to receive them, this will be done inside the allocated task time.
Our freelancer will set up a Google Drive folder where you can share files. It is best to keep all files in one place and link to them in emails so they are easily accessible. We also often use Google Drive Documents as a working file, where we can edit/comment etc and then ask you to review and do the same. This creates a really efficient way of working.
Once you have submitted your job request, the freelancer will review and get in contact with you by email. From then on, they mostly correspond with you via email unless another method is needed.
If you have any questions, you can always email email@example.com and someone from the office will come back to you.
We offer a minimum slot of 2 hours. We have learnt that defining a brief can take a lot of time, so within these 2 hours there is time allocated for defining the brief and corresponding with you before the work takes place.
If you require any time options which are not showing on the site, please get in touch with firstname.lastname@example.org
Each freelancer has a list of skills as part of their profile. When you are on the booking page with all the different freelancers, if you click to search (e.g. Command F on a MAC), you can then type in a key word to see if it comes up.
Within each profile is a short description, and examples of previous jobs to inspire how you can use the freelancer’s time.
If you are still unsure who to book after reviewing the profiles, please email email@example.com with information on what you are looking for and someone from the office will come back to you.
If a freelancer receives a task that they are not confident in, they will contact the head office and we will source a replacement for you, which will be explained in a follow up email.
The freelancers are all working under the My Freelance Admin LTD umbrella, and have been vetted as part of their application process. You can see their availability in real time and book specific slots so you know when your freelancer is working on your task.
Writing the brief is often the hardest part. We will ask you questions as part of the checkout process to try and extract as much information from you as possible.
We have a page dedicated to helping you write the brief here.
When the freelancer receives the booking, they have time built in for defining the brief and will review it in advance of the time slot and ask any questions to help clarify.
This will depend on the task you have booked. When the freelancer has received the booking, they will review it and ask any questions ahead of the time slot. They will contact you by email and this would be a good time to discuss if you will be needed at the time of the booking.